General hospital

THIS IS NOT A HOSPITAL.If you need emergency medical attention do not go there. You will be turned away.It's an old folks homeAlso be careful, the security team is extremely incompetent.

One of the WORST service experiences. Restrictive hours of operation which don't match any working person's needs. Won't email or snail mail any documents to you. Bad attitude over the counter from the 'worker' in front of you. No suggestions whatsoever for help or a solution to a most routine everyday kind of request.... what an abomination of provincial governmental / health authority non -service to its citizens. And we all actually pay for this level of non-assistance?! Good grief, could this system of public health unit 'service' be designed to be any less effective to citizens. Not the least bit useful in any way.

There are times when good reviews are challenging to write because of their complexity. In order to write this review of Victoria General Hospital (VGH); I have chosen to write it in sections as it applied to me during my stay.I arrived at the hospital 15 minutes prior to my admission time. Was directed to the day surgery ward where unfortunately there was incorrect information submitted on my personal health information record from another hospital. Although this mis-information did not lead to my missing my surgery it did cause the admitting staff to take extra precautions. Although I repeatedly told the staff that the information was incorrect; they kept the precautions “in place” until the error was corrected. I was told that patient and staff safety was paramount and seeing how the staff reacted to this mis-information and was totally respectful towards me; that in itself showed me that pre-admission staff are very well trained in their responsibilities and took their work very seriously.I am especially grateful to both anesthesiologists who spent time with me prior to my surgery. Both tried to convince me to take a spinal freeze instead of an anesthetic because of breathing issues. However, I was steadfast in wanting to have my surgery done whilst I was under a general anesthetic. Thank you ever so much Doctors for preventing me from “going to the light”. People say it wasn’t your time; I say it was because of the skill and knowledge of both doctors that I am still alive.After surgery one enters a PACU-Primary ward that was once called the Recovery ward. In the Victoria General Hospital here is where all the nurse “angels” work. Never in my entire life have I ever seen a more “patient care” dedicated workforce then in this ward. The nurses know their job; do their job without compliant or oversight; engage with each patient as if they are family members and give the care that we all hope to receive.These nurses do not gather in groups to talk amongst themselves about outside or weekend activities; these nurses are there to do a job and boy do they do it well. My nurse was a petit European lady with blonde hair and she provided me with the comfort and care that is unheard of in today’s hospitals; and from what I observed every other patient was getting similar treatment from their nurse as I was. If only every ward had nurses that had the ambition, the knowledge and the dedication that these nurses have; for if that were the case, most of out medical issues would disappear.The staffing on floor South 7 were again very responsive to the patients needs and provided better bedside care then I have witnessed in most hospitals. I am again grateful to that staff for assisting me through my recovery.Overall – this hospital and the departments I engaged with deserve an A for a job well done. However, the PACU Primary staff on the evening of April 24th between the hours of 4 and 8 pm deserves the A+ award. There are none better that these nurses.This hospital and staff have to be considered as one of the top medical treatment centres on Vancouver Island.

I cannot and will never be able to express enough how very grateful and satisfied I (and my wife) are about the services she has received and all the personnel we have dealt with. From the doctors to the nurses, support workers and all others we came across with. They are all very pleasant, understanding, available and professional. Many, many thanks for your excellent care and personnality.

My husband received great care and attention from all nurses and doctors.The only complaint I have is that the housekeeping on the 9 th floor is awful!My husband was in step down and the floor were not washed or bathroom cleaned the entire week he was there.If the hospitals are about preventative measures of infection they need to have their cleaning staff doing their job.I saw the housekeeper waking around, grabbing drinks etc instead of cleaning .I have worked at hospitals and never saw this with any of the housekeepers I worked with.Overall our experience was wonderful.

Thx to nurses may 19 thx for help tonight.ThT hospital is to old,what with sask government.weyburn next one.soon

Had the unfortunate experience of visiting the ER last night for what I thought was a broken foot. 7 hours of waiting for an xray. While in the waiting room - I felt uncomfortable. They started taking blood from other patients in the room in the open. Not everyone is okay with blood or needles. And what about cross contamination? Come on. Do better. I've never seen that in ANY other emergency room in the city. It's gross. And please clean up the floors of the emergency room and garbage.Staff were friendly but 7 hours for a possible broken bone is not okay.

My mom’s care team (nurse Miriam &Tessy, lead nurse Heunsook) on 4th floor East Geriatric are very friendly and professional. Together they provide my mom with the best health care possible. I would also like to shout out to the Nurse practitioner, Jennifer Lehoux, she has been extremely helpful and always go above and beyond by making sure my mom is comfortable, always try her best to answer every single questions my mom may have before and after the nerve block injection. My mom’s other care team staff like Dr. Wan, PT- Preeya and OT- Jeff, and the Nurse Aid are also very professional and friendly. I am truly impressed by the kind and caring staff on the 4th floor east wing. Thank you!

Arrived to have xray,s and blood work for pre-op hip replacement surgery. This was my first visit to TMH and I am so impressed by the treatment I received. The staff and support groups could not of been friendlier or anymore helpful.

Service rapide et offre une très belle vue sur le fleuve St Laurent.