Ice cream equipment supplier

Some poorly trained driver (truck #5) cut me off on the wrong nearly causing a serious accident and when I confronted him he gave me the finger to say sorry. I called this company to report it but they don’t care about how their drivers behave on public road. I have the incident on dash cam and will be reporting it to MTO as the company couldn’t care less. Horrible driving. You should be ashamed of yourself truck number 5. Licence plate BE 11805.

I originally bought my machine from this company (15+yrs). We have always handled our maintenance and small replacement parts ourselves. This time, I needed to change our salt filter. I was told that it had to be changed by them because the new filters had new tubes. If I called first, the exchange could be completed in a day (about $35)...not the experience I had. I called first and when I dropped it off I was told they were busy - OK I did not expect it back in a day (it took a week). Cost? They would look at the machine and give me a call as to cost before they conducted the work.I will not bore you here with all the calls I made to them. All the lies I was told (I am pretty smart, I listen when you continually contradict yourselves, of course I am too polite to call you liars to your face). Customer service is definitely not important to Mr Cappuccino. They do not call you, they do not give you estimates before the work is done. MAKE SURE you get all the parts of your machine back correctly (I noted my handle missing when I picked it up). They said they never touched the handle - then why did they have to go to the back to find it? It also came home with the wrong basket - they 'noticed' we were using single shot basket (never have - it was at home and double shot in the handle when I dropped it off, but not when I picked it up). At least when returned the next day they gave me the right basket. Apologies? Not a chance.In the end the bill came to $462. Should I have paid it? Perhaps not. I know if I need repair in the future I would rather throw out the machine, than ever walk through their door.Oh and that salt filter? I had to wait to have it installed when I picked up the machine, it had not been done.

Super cool spot that makes ice cream out of liquid nitrogen. The regular ice cream is sooo creamy. I would definitely recommend getting a pop-ice which is a crazy ice cream dessert. I got oreo but I would recommend sticking to fruit! It was big enough for two people to split. We also got the frozen cheetos which make you breathe smoke like a dragon. Cool novelty for kids.

Had an amazing experience booking with Classic Cone! All of the guests were so impressed with the service and quality of ice cream! Will definitely book with them for my next event

JOE IS AWESOME! HE WAS ACCOMMODATING AND THE KIDS LOVED HIM. HE WAS A GREAT ADDITION TO OUR DRIVE BY BIRTHDAY! WE WILL DEFINITELY BE USING HIM AGAIN!

Always get the best service.

Our annual Haliburton Art and Craft Festival would not be the same with Ontario Ice Cream Truck and Joe. He is such a bright light - and his ice cream is excellent. He has many fans in the artist community up here in Haliburton!

I have used Alb Softy Inc for two corporate events in 2018 and 2019. Each time they provide friendly service and a good range of products. They are responsive to emails/phone calls and show up early to the events to be ready to serve. This shows great professionalism. I would be happy to have them back to any corporate event I host in the future. Thank you!

Icecream is good. Wish they'd stop driving so I could get some tho...

The Best Coffee anywhere - hands down! Great family biz & high end products! Thx for the 20+ years of service.