Triumph motorcycle dealer

We are travelling, and have a 2016 Indian Roadmaster, making a noise in the front wheel. Tried the Indian Dealer in Sturgis, but they couldn't/wouldn't get us in for a month, and that was just to look at it. The owner of Fast Forward M/C recommended Rice's. They checked it out, said it needs front pads, had them in stock, got us in and out in under an hour. They are the best, super friendly, very efficient, and a good price. Would definitely recommend them.

I will say for the most part I had a positive experience with the dealership but due to certain things I will not be a returning customer.1. The process is very slow for an out of state customer. They don’t accept any online forms of payment, so I had to physically mail them checks. Once they receive the check it takes them two weeks to process the check. On a positive note the finance department is very helpful and nice to deal with.2. On April 3rd I got the confirmation that all checks have been cleared and the motorcycle is ready for shipping (I live in Florida).3. After this I kept following up with my assigned salesperson for 3 weeks and he kept on saying that the shipping company has been alerted and they will be picking up the motorcycle soon. Note - Since I didn’t receive any email confirmation or phone call from the shipping company I doubted his claim.4. On April 24th (after 21 days of following up and not getting any shipping confirmation) I called him (salesperson) again and said I will arrange my own shipping and asked him to get the motorcycle ready for me to picked up over the weekend. I needed the motorcycle by a certain date because I had planned certain rides with groups.5. Within couple of hours of this conversation I get a shipping confirmation in my email. (Dated - order placed for shipping on April 24th). I tried reaching my assigned sales person to ask why this wasn’t done in last 3 weeks and he stopped responding to my calls and hasn’t called back since then.6. Today is May 4th and the motorcycle still hasn’t been picked up from the dealership.7. Basically I have already started paying the monthly installments on my motorcycle and I haven’t even received the motorcycle yet.

Absolutely wonderful experience! My review covers two-visits and communication in between. First of all, the place is immense. They have everything a motor-junkie could want. Even the used machines look like they came right off the assembly line. Very impressive facility.On my first visit, I was allowed to look around with no pressure. When I finally went to the info desk to ask for help, Kyle came by and talked me through the KTM 390 Adventure. He was extremely knowledgeable and down-to-Earth. Our conversation went from bikes to quads to kids and back to bikes. They did not have both colors of the bike on the showroom floor, so we went out back to check one out. After going through all of the features (some of which I was pleasantly surprised about), he convinced me that the black/orange he showed me in the back was the way to go. (Great decision!) Kyle answered every one of my questions with confidence. It was clear that he had done his homework." Once I decided to buy

I’ve used Rice Motorsports in the past, and have had good experiences then.However I wasn’t impressed with their service department in Rapid City. When I bought my two Honda bikes. They were great and helpful at that time. We went and talked with the service guys and they walked me through everything. That was great. They told me that they would be willing to work with me anytime I had a problem, and would even service my other machines specifically (I have a Polaris UTV and. Kymco 90 quad which I told them I had at that time). I thought, “great that saves me time getting it done at once,” and I felt they would take care of me.A few months later… I called several weeks in advance and asked to schedule a service on my machines. On the day of my appointment I loaded all my gear up and went to the dealership. When I got there, they told me sorry I was mistaken and they would only service my Hondas….After this review, they contacted me and helped service all of my machines. They made it right for me. Just be aware that they may not service all your machines.

Recently picked up a 2023 KTM 50SX for my son and couldn’t be happier with the experience. Salesman Scott Sellers was pleasant, knowledgeable, and straightforward throughout the process! If you’re in the market for a new motorcycle, UTV, boat, or just some gear I’d definitely stop in and take a look. Best inventory of anywhere I’ve seen in the black hills.

Kudos to both Andy Davis and the Rice Motorsports management. I had spent several days searching for a good, used Harley cruiser. Settled on a 2008 Heritage Softail with 43k miles. It took me two days to make a decision and Andy (the new guy) was more than patient. Very friendly and down to earth! As a Vietnam Vet on disability, I was spending money that I shouldn't, but management accepted my offer which was well below their already discounted price! This was one of the best buying experiences in a very long time. ThX !

One of the worst experiences we have dealt with. You would think it would be a smoother experience when you purchase a brand new pontoon but it has been a pain from the start. Our paperwork was lost and had to be resubmitted. There are issues with hookups on the garmin and they do not want to deal with it at all. They told us it worked and there is no way it did because it wasn’t even plugged into power.

I had a great online sales experience with Clayton, he provided additional information on the Spyder F3 Ltd I purchased. He provided information, additional photos and was responsive to all of my questions. Trudi in finance was terrific as well, obtained great financing for me and the paperwork was all ready to go when we arrived to pick up my new ride!! I'd recommend Rice's to anyone!

Husband bought his new Side by Side today and he absolutely loves it. Customer service was top notch and very respectable. No pressure and no hassle. Great working with them and looking forward to the warmer days ahead!

Don't buy anything used from here. I got a Harley sport glide from these con artists and they didn't properly inspect the bike. From day one the rear shock was hemorrhaging oil so bad it painted the saddlebag and my leg with. When i found the problem I took it in, and there it sat for a week. When I finally got ahold of the general manager and he called me a liar and that they are down most of their service team. Don't buy from here because they are quick to sell but will call you a liar when they fall short. Very unprofessional. Don't make my mistake and buy from these guys or get the service plan like I did. I guess when one of THEIR salesmen say that they are con artists they are definitely con artists and you better listen. They even have a street bike for sale with no mirrors on it. This company clearly doesnt even perform the simplest of safty checks to their used inventory and then will call you a liar when you bring it up to them.