Mental health

Called and was answered by a guy named Peter, could have been outsourced to India from the sounds of it. To cut costs on a Crises line? Not very reassuring. Then I told him I am very depressed and distressed about a Very personal matter and all he did was give me a number to call, THE NEXT DAY, in order to start a counseling service. I'm In Crisis and all they can do is pass the buck to the next day and another service. Still feeling very bad and no one can help me tonight when I need help the most. All I can say is that they probably only care about making money and dont care if people are feeling like they can't handle there lives in the present moment and aren't equip to help people who have abuse or sexual issues and need help then and there. Your better off just not calling because they are of absolutely no help if your in Crisis.

My daughter has pretty severe mental health and some cognitive issues and the crisis support team has been called on a regular basis. The police and mental health workers that do show up are always kind, empathetic and supportive, both to my daughter and the rest of the family. Tonight, unfortunately, although the officers were polite, and did what they do well, the mental health worker 'Cynthia' (the name she gave me) was speaking in a derogatory way about my relationship with her. This woman came into my home, never having met me, or understanding my daughter's issues relied completely on her explanation of what was going on. I understand validating someone's feelings, and being empathetic to the situation, but Cynthia telling my daughter that my home or relationship with her is not a good place for her, is the absolute wrong kind of validation. This woman doesn't understand that in a few hours my daughter will be back home, but will remember the words this woman said, and cannot be unheard or unlearned. Cynthia wasn't here to witness the hours I spent with my daughter trying to keep her calm. Didn't see me taking her for a drive, thinking the fresh air might do her good, or even holding her hand, giving her ice, and trying everything in my power to calm her.Every time my daughter becomes disregulated now she will remember how 'home is not a good place for her'. I don't know Cynthia's experience or education, but I do know that she has undone several months and years of work that both myself, and my daughter's health team has tried to accomplish. If Cynthia would have spent a few minutes having a conversation with me, and my older daughter, while one of the officers could have attended to my one in crisis, she might have grasped the situation better, and would have been better prepared to ACTUALLY and really help. Unfortuately people like Cynthia do much more harm then good. Yes my daughter was safe this time, but now, having said what she did, caused worse issues. The plan should always be Do No Harm!""

Called while in need to talk. Lady basically told me to count the alphabet backwards and go to bed and showed no interest into why I was calling. That woman is failing the public and should be reviewed.

Someone named Emily answered. I can't begin to describe how grateful I am that I didn't have to go through it alone. She was so so kind and, even though I know I wasn't making a whole lot of sense, she eased my mind and tried to understand.She was like warm fire in a cave. Although I sought her out, she made me feel safe despite being in what I felt to be a terrifying situation. I know it's what she does, but I'm so so grateful all the same she answered my call. She let me talk to her about my cats too! (Money and Oil Can) Which helped keep my mind off of things.I hope she's doing well and lives to be happy. She deserves the world. 10/10 would recommend.

If there was a way to post a negative review I would you call them for help and they either say there’s nothing we can do for you or they send the cops to your door generally the cops do not actually care about your mental health or wellness

In my opinion you are better off identifying and utilizing this as a referral service. Because that's what it is. I'd like to say that the experience has made my life better but it hasn't; it's made it a lot harder. I've made it a lot harder... , if you're gonna be honest about how you feel, be honest with yourself. Find your values and create a lifestyle that works in alignment of those values.Spare yourself from the pain this cycle will put you through. Google your steps. If you're looking to talk to someone, I recommend the Barret center, ask your doctor for outpatient services at West 5th. Avoid going to emergency at St Joe's if possible.We all have issues, including those who work in these places. Spare yourself from the humiliation and projection of values that comes with this process. You CAN get through it on your own.

I’d give less than one star if I could. Dealing with a son who has a substance use disorder is a challenge on the best of days, but asking for help when he is in acute psychosis is a lesson in how useless the mental health system, St Joes and COAST are. I remember during one call to COAST, the person told me to kick my son out. Cold, no empathy, just kick him out.

For one, it's wrong to have to use your Google name to review. Where is the privacy there? I am using a Google account that I don't use at all, not even sure I know password. Please try to make it anonymous. I called tonight. I've got chronic migraine so trying to remember coping skills is hard. It felt like he threw it my face that I had called a different local crisis line early yesterday and I couldn't remember what they said and that I was wasting HIS time. I wish I had read the reviews before I called. If you are able to, try to keep a list of crisis lines, in the area, provincial and Canada wide to call. If you HAVE to, call them but I am not going to be using them again. I shouldn't feel worse after calling a crisis line. Please be safe.

Called in, but no one was available.I waited over 90 minutes for a return phone call. The man on the line must have been having a busy day, because he rushed through the standard questions and I felt like a burden.After this non-doctor decided for me that there was no crisis, he suggested I take a walk outside" to calm down. Did we out-source the calls to India?? It was the middle of the night in a blizzard!Calling the COAST service line has caused lasting pain and shame for the past 10 years of my life. I really hope they have been better able to train the responders in compassionate responses over that time."